We are an expanding leading home care provider in the South West and currently recruiting for a  Care Coordinator to maintain and develop our home care services.

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Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide and offer.

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Core Duties & Responsibilities:

• Roster and Template Care Calls: Primary role is to roster and template care calls using an electronic system.

• Direct Management and Supervision: Oversee the care team, ensuring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service. Spot-check carers in the community, identifying good practice and reporting training concerns.

• Care Planning and Assessment: Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations. Also, complete care assessments and writing up Care Plans.

• Compliance and Quality Control: Ensure that care assessments, care, and risk planning meet best practice and customer aspirations. Work to achieve the best care standards possible and comply with CQC regulations.

• Staffing: Work with the Recruitment Team to ensure sufficient current and future staffing levels.

• Emergency Support: Provide care services to service users in an emergency, arrange emergency cover when required, and cover all/any calls reasonably where required.

• Communication: Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner.

• Relationship Management: Build relationships with care staff and service users, and assist in preparing for inspections by the local authority and CQC.

• On-Call Duty: Participate in the paid on-call rota.

• Additional Support: Assist the registered manager and care coordinator with any duties that may be required.

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Offer for the Combined Care Coordinator:

• Additional Benefits: Company issued mobile phone

• £350 Refer a Friend Bonus*

• Ongoing support and Professional Development

• 20 Days Holiday plus Bank Holidays

• Opportunity to work in an expanding leading home care provider

• Opportunity for Level 5 Care Management Training

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We are looking for a Care Coordinator to join us who is:

• Committed: 100% committed to helping improve the quality of life of vulnerable people.

• Flexible: Flexibility to cover on-call to meet the needs of the business (essential).

• Knowledgeable: Knowledge of CQC standards and CQC Compliance (essential).

• Experienced: Experience with Rostering care calls on an electronic system and in Care Coordinating or 2 years working within Health & Social Care (preferred).

• Mobile: Full Driving Licence and access to a vehicle (essential).

• Qualified: NVQ Level 3 in Health & Social Care (Essential).

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If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!