Main purpose of the role:

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As a field care supervisor, you will be required to manage and support a group of carers to deliver live in and visiting care to clients and ensure that Merit Healthcare is being promoted in a positive way. As well as being responsible for the compliance of customers within a designated area, the care that is being delivered and of course the carers, by supporting the coordinators and manager.

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You will also need to participate in the out of hours and emergency on call rota to ensure that the care services provided by Merit Healthcare are safe, effective, responsive, caring and well led.

Main responsibilities

• To be responsible to the Coordinators for the day to day service provision to the Clients by producing detailed work rotas for the Care Workers and providing both written and verbal instructions/guidance to them.

• To record all activity on people planner – including care calls, telephone conversations, emails received, compliance updates.

• Ensure that any complaints or safeguarding concerns are escalated to the Manager immediately. Record all details on Staff Plan.

• Responsible for the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and to keep the Care Manager informed of the outcomes and issues that are identified.

• To visit Service Users and to make reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager.

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Compliance

• Generate reports regarding client reviews and reassessments and ensure that these are planned to be completed within the relevant timeframe as set out by the business.

• Monitor staff performance by undertaking supervisions/appraisals/spot checks/Medication and Manual Handling Competencies.

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Job Specification- Essential:

• Experience in care provision at a level that reflects the responsibilities of the post

• Good literacy and numeracy skills

• Computer literate

• Understanding of legislation concerned with care provision

• Administrative experience

• Full driving licence

• Owner driver

• Enhanced DBS

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Desirable:

• NVQ 2

• Professional qualification

• Experience as a supervisor or senior care worker or other role within a care providing organisation.